Shipping + Return Policy
-Domestic Shipping is a flat rate of $15.00 for each hat. This includes a fully insured package with a direct signature required at time of delivery to ensure your hat arrives safely.
RETURN AND EXCHANGE POLICY
-All Custom Orders are Final Sale.
- Final Sale
READY TO WEAR HATS
-Non personalized (i.e Initials ) Ready to Wear Hats may be exchanged within 7 days for a store credit or size exchange, provided the following conditions are met. Please fill out contact form and be sure to include your order no.
-Store credit is issued as a gift card for the original amount of purchase (excluding original shipping costs)
-Hats must be in unused, resellable condition and must be returned in undamaged original packaging
-Buyer is responsible for return shipping costsEXCHANGE CONDITIONS
- You may only exchange an UNUSED, READY TO WEAR hat;
- You may only exchange a hat that Kai Lassen, LLC deems eligible for exchange based on the circumstances;
- You may only submit one exchange request per product.
All items marked SALE or FINAL SALE are not eligible for exchanges or returns