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        SHIPPING

        -Domestic Shipping is a flat rate of $15.00 for each hat. This includes a fully insured package with a direct signature required at time of delivery to ensure your hat arrives safely. 

        -All orders over $400 will receive Free Shipping with full insurance and direct signature.

         

        RETURN AND EXCHANGE POLICY 

        CUSTOM ORDERS 

        -All Custom Orders are Final Sale. 

         

        READY TO WEAR HATS

        -Non personalized (i.e Initials ) Ready to Wear Hats may be exchanged within  7 days for a store credit or size exchange, provided the following conditions are met. Please fill out contact form and be sure to include your order no. 

        -Store credit is issued as a gift card for the original amount of purchase (excluding original shipping costs)

        -Hats must be in unused, resellable condition and must be returned in undamaged original packaging

        -Buyer is responsible for return shipping costs

        EXCHANGE CONDITIONS
        1. You may only exchange an UNUSED, READY TO WEAR hat;
        2. You may only exchange a hat that Kai Lassen, LLC deems eligible for exchange based on the circumstances;
        3. You may only submit one exchange request per product.

        SALE ITEMS

        All items marked SALE or FINAL SALE are not eligible for exchanges or returns